Terms of Service

Last updated: 19 July 2026

These Terms of Service ("Terms") form a binding agreement between Ibdaa Ltd, a company registered in England and Wales under number 11658668 with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom ("Ibdaa", "we", "us", "our") and the customer that subscribes to the Tawaasal service (the "School", "you", "your").

By creating an account, signing an order form, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a school, educational institution, or other organisation, you confirm that you have authority to bind that organisation, and "School" refers to that organisation.

If you do not agree to these Terms, do not use the Service.

1. The Service

"Service" means the Tawaasal school management platform, including the tawaasal.com website, the customer portal, the Tawaasal mobile applications for iOS and Android, the underlying application programming interfaces (APIs), and any related documentation or support we provide.

The Service is provided as software-as-a-service. We host and operate the Service centrally; you do not need to install or maintain any server software.

We may modify, add to, or discontinue features of the Service from time to time. We will not materially reduce the core functionality of the Service during a paid subscription term without giving you reasonable prior notice.

2. Account and authorised users

To use the Service, the School must create an account and may then create individual accounts for its authorised users — typically administrators, teachers, students, guardians, and other staff ("Users").

The School is responsible for:

• the accuracy of information it provides when registering and operating its account;
• the assignment of roles and permissions to Users;
• the actions of its Users on the Service;
• maintaining the confidentiality of account credentials and notifying us promptly of any unauthorised use; and
• ensuring that its Users are aware of and comply with these Terms and the Acceptable Use Policy.

Individuals who register on behalf of the School must be at least 18 years old. Children may use the Service only through accounts created and managed by the School in accordance with the Privacy Policy and the Data Processing Agreement.

3. Subscription plans and free trial

The Service is offered on a subscription basis under one of the plans published at tawaasal.com/pricing or set out in an order form agreed between the Parties. Each plan defines the features, usage limits, and pricing that apply.

We may offer a free trial of a paid plan. Unless stated otherwise at sign-up, free trials last 14 days. We may end or modify any free trial at any time at our discretion. At the end of the free trial, the Service will automatically convert to the corresponding paid plan unless you cancel before the trial ends.

4. Billing, payment, and renewal

Subscription fees are payable in advance, monthly or annually, according to the plan chosen. Payments are processed by our third-party payment processors (currently including Stripe and PayPal). You authorise us, through the relevant payment processor, to charge the payment method you provide for all amounts due.

Subscriptions renew automatically for successive periods of the same length as the initial term, unless cancelled before the renewal date.

We may change our prices from time to time. Price changes will not take effect for the current paid term; we will give you at least 30 days' written notice (which may be by email or in-portal notice) before any price change applies to a renewal. If you do not accept a price change, you may cancel before the renewal date.

If a payment fails, we will retry the charge and notify you. If a payment remains overdue for more than 14 days, we may suspend the Service until the overdue amount is paid.

5. Refunds and cancellation

You may cancel your subscription at any time from the customer portal. Cancellation takes effect at the end of the then-current paid term; the Service will remain available until that date.

We offer a 14-day refund for first-time annual subscriptions, provided the cancellation request is made within 14 days of the first payment. Beyond that period, and for monthly subscriptions and renewals, fees are non-refundable.

After cancellation, you may export your data as described in the Data Processing Agreement.

6. Taxes

All fees are exclusive of value added tax (VAT), goods and services tax, sales tax, and other similar taxes, which will be added where applicable. The School is responsible for any withholding taxes that apply in its jurisdiction; the School shall not deduct such taxes from the fees payable to us.

7. Your data and the Data Processing Agreement

The personal data the School and its Users put into the Service ("School Data") remains the School's data. We process School Data on the School's behalf as a Processor, in accordance with the Data Processing Agreement, which forms part of these Terms.

The School represents and warrants that it has all rights, consents, and lawful bases necessary to enter School Data into the Service and to authorise us to process it as set out in the Data Processing Agreement.

Our processing of personal data for our own purposes (for example, account, billing, and marketing data) is governed by the Privacy Policy.

8. Acceptable use

You agree to use the Service only in accordance with the Acceptable Use Policy and applicable law. You agree not to:

• use the Service for any unlawful purpose, or in a way that infringes the rights of any third party;
• upload or transmit material that is illegal, harmful, defamatory, harassing, or that contains malware;
• interfere with or disrupt the integrity or performance of the Service;
• attempt to gain unauthorised access to the Service or its related systems;
• copy, modify, reverse-engineer, decompile, or disassemble the Service except to the extent expressly permitted by law;
• use the Service to build a competing product;
• exceed the usage limits of your plan in a manner that is excessive, abusive, or designed to circumvent the limits; or
• resell, sublicense, or otherwise make the Service available to third parties who are not Users of your account.

We may suspend access to the Service or remove offending content where we reasonably believe it is necessary to protect the Service, our other customers, or to comply with law.

9. Intellectual property

The Service, including its software, design, branding, and documentation, is owned by Ibdaa or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term, solely for your internal educational and administrative purposes.

We retain all rights not expressly granted in these Terms. The name "Tawaasal" and the Tawaasal logo are trademarks of Ibdaa Ltd.

10. User content

You retain all rights in the content you and your Users submit to the Service ("User Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display User Content solely to provide and improve the Service to you, and to the extent reasonably necessary to comply with law.

You are responsible for User Content and for ensuring that it does not infringe the rights of any third party or violate the Acceptable Use Policy.

11. Feedback

If you send us suggestions, comments, or other feedback about the Service, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction. Feedback is provided voluntarily; we are not obliged to keep it confidential or to compensate you for it.

12. Service availability

We will use commercially reasonable efforts to keep the Service available 24 hours a day, 7 days a week, subject to scheduled maintenance and circumstances beyond our reasonable control. Where reasonably practicable, we will give you advance notice of planned maintenance that is likely to cause significant disruption.

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

13. Support

We provide support via the channels and within the response times described at tawaasal.com/contact (or such other URL as we notify you of). Higher support tiers may be available on certain plans or as a paid add-on.

14. Confidentiality

Each Party may receive information from the other that is identified as confidential or that ought reasonably to be treated as confidential ("Confidential Information"). Each Party shall:

• use the other Party's Confidential Information only as needed to exercise its rights or perform its obligations under these Terms;
• not disclose it to third parties without consent, except to personnel and professional advisers who are bound by confidentiality obligations; and
• protect it using at least the same degree of care it uses to protect its own confidential information of similar importance, and in any event no less than a reasonable standard of care.

These obligations do not apply to information that is public through no fault of the receiving Party, is independently developed without reference to the disclosing Party's Confidential Information, is rightfully received from a third party without restriction, or is required to be disclosed by law or court order.

15. Warranties and disclaimers

We warrant that we will provide the Service with reasonable care and skill.

Except for the express warranty above, and to the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, conditions, and terms, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement.

We do not warrant that the Service will meet your specific requirements, that it will be free from defects, or that any errors will be corrected.

16. Limitation of liability

Nothing in these Terms excludes or limits a Party's liability for:

• death or personal injury caused by its negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be excluded or limited under applicable law.

Subject to the paragraph above, and to the maximum extent permitted by law:

• neither Party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, business, anticipated savings, or data; and
• each Party's total aggregate liability arising out of or in connection with these Terms in any 12-month period shall not exceed the greater of (a) the fees paid or payable by the School to Ibdaa under these Terms in the 12 months immediately preceding the event giving rise to the liability, and (b) one hundred pounds sterling (£100).

17. Indemnification

The School shall indemnify and hold Ibdaa harmless from and against any third-party claim arising out of or relating to:

• User Content;
• the School's or any User's breach of these Terms or the Acceptable Use Policy; or
• the School's or any User's violation of applicable law in connection with the Service.

We shall indemnify and hold the School harmless from and against any third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property rights. This indemnity does not apply where the claim arises from User Content, from modifications to the Service not made by us, or from use of the Service in combination with anything not provided by us where the infringement would not have arisen but for that combination.

The indemnified Party shall: notify the indemnifying Party promptly of the claim; allow the indemnifying Party to control the defence and settlement of the claim (provided that no settlement that imposes an admission of liability or non-monetary obligation on the indemnified Party shall be made without its prior written consent); and provide reasonable cooperation in the defence.

18. Suspension and termination

Either Party may terminate these Terms:

• at the end of the then-current paid term, by giving notice through the customer portal or in writing;
• with immediate effect if the other Party commits a material breach of these Terms that, where capable of remedy, has not been remedied within 30 days of written notice; or
• with immediate effect if the other Party becomes insolvent or enters into any insolvency or analogous procedure.

We may suspend the Service immediately if we reasonably believe that continued use poses a security, legal, or reputational risk; we will restore the Service promptly once the risk has been addressed.

On termination, all rights granted under these Terms cease (except those that by their nature survive), and fees paid in advance are non-refundable except as set out in clause 5. Clause 7 (data return and deletion) of the Data Processing Agreement applies.

19. Force majeure

Neither Party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, epidemics, pandemics, or failures of telecommunications or internet service providers.

20. Notices

Notices to us must be sent in writing to [email protected] with a copy to [email protected]. Notices to the School may be given by email to the address registered on the School's account, by an in-portal message, or by another means we reasonably consider appropriate.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to an affiliate, or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

22. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-portal notice at least 30 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not accept the changes, you may terminate by giving notice before the changes take effect.

23. Independent contractors

The Parties are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between them.

24. Severability and waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intention. A failure to enforce any provision shall not be a waiver of that or any other provision.

25. Entire agreement

These Terms, together with the Privacy Policy, the Data Processing Agreement, the Acceptable Use Policy, the Cookie Policy, and any order form agreed between the Parties, constitute the entire agreement between the Parties in relation to their subject matter and supersede any prior agreements, representations, or understandings.

26. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Each Party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising out of or in connection with these Terms or their subject matter.

27. Contact

| | | |---|---| | General enquiries | [email protected] | | Data protection | [email protected] | | Registered office | Ibdaa Ltd, 128 City Road, London, EC1V 2NX, United Kingdom | | Company number | 11658668 |